Businesses are facing increasing complexity with deployments of communications and collaboration services. The exponential growth and variety of mobile devices (with employees seeking to incorporate their personal devices into the workplace environment), the increase in a globally distributed workforces, demand for full functionality with third-party applications and other business processes and increasing security and regulatory concerns create numerous challenges for companies seeking a comprehensive communications solution.
The 8x8 unified cloud communications (UCC) solution addresses the shortcomings of legacy systems and point solution cloud services through its integrated, pure cloud SaaS offering. At the core of our service are two technologies that deliver highly available UCC functionality that has been pre-integrated with CRM providers. Our Infrastructure Manager abstracts complex global interconnectivity between VoIP (Voice over Internet Protocol) and traditional PSTN (Public Switched Telephone Network) providing customers with a phone system that can reach any phone in the world whether wireless or wireline. Our Integration Manager integrates with third-party CRM applications, including Salesforce.com, Microsoft Dynamics, NetSuite, Zendesk and many others, to provide integrated applications functionality within our communications and collaboration services.
8x8’s Virtual Office, Virtual Office Pro, Virtual Contact Center, Virtual Meeting and Virtual Office Analytics services are delivered over an integrated cloud communications platform that amalgamates telephony, unified communications (UC) and contact center users across the enterprise with single log in and shared presence to enable cross-suite functionality. Unlike current on premises solutions, software updates and related services are delivered without complex hardware or on-premises infrastructure upgrade cycles, revolutionizing a company's ability to take advantage of new functionality to improve business efficacy and efficiency.
8x8’s cloud communications services enhance the way businesses communicate and collaborate while delivering measurable benefits such as improved customer engagement, increased revenue, better utilization of IT resources and business continuity.