New product and implementation packages improve customer buying experience, better align features and value, and help accelerate adoption of cloud contact centers
"Enterprises are turning to Contact Center as a Service for increased
agility, flexibility, scalability and productivity. They want solutions
that map to their specific requirements so they can speed up discovery,
procurement and implementation," said
The Virtual Contact Center Editions offer four simple packages that are designed with the features and capabilities necessary to meet the most common and innovative customer requirements. Some customers may simply require a voice-only contact center, while others need the full suite of features, including omni-channel and quality management solutions, offered by the 8x8 Virtual Contact Center. The new Editions allows customers to pick and choose the package that works best for their organization.
The four new Virtual Contact Center Editions are:
Along with the new Virtual Contact Center Editions, 8x8 is launching two new implementation packages to help onboard customers faster and more effectively. Since every contact center deployment is different, the new implementation packages enable companies to choose an implementation service that best meets their needs. Visit the website to learn more.
8x8 Virtual Contact Center
8x8 Virtual Contact Center is an award-winning, omni-channel cloud contact center solution that gives organizations the ease of use, flexibility, and scalability required to better serve customers in a new and more efficient way. 8x8 provides companies of all sizes with a complete range of contact center capabilities, including analytics, quality management, workforce management, and outbound dialing integrated with advanced unified communications and collaboration services to increase agent productivity while enhancing the overall customer experience.
The 8x8 Virtual Contact Center Editions packages are available today in
the US and
News Provided by Acquire Media