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Global Crossing Enriches VoIP Local Service and Expands Availability in Asia, Europe and the U.S.

Mar 20, 2007
* Extends VoIP Local Service to Hong Kong and Italy.
* Deepens U.S. service availability.
* Automates Local Number Portability and adds Calling Name service.

FLORHAM PARK, N.J., March 20 /PRNewswire-FirstCall/ -- Global Crossing (Nasdaq: GLBC), a leading global IP solutions provider, today announced it is broadening the scope and reach of its Voice over Internet Protocol (VoIP) services for customers around the world by adding new features to its Global Crossing VoIP Local Service and extending the service into Rome, Milan and Hong Kong. The company also announced it is expanding the United States availability of VoIP Local Service to 83 additional communities.

VoIP Local Service has been extended to Hong Kong and Italy supporting the existing suite of VoIP Outbound and converged IP services is these two markets. VoIP Local service is also available in Denmark, Finland, France, Ireland, Netherlands, Norway, Sweden, UK and the United States. Global Crossing VoIP Local Service complements the company's VoIP Outbound services, which are available from 29 countries around the world, and provides the consistency multinational customers require from global services.

"Our ongoing commitment to providing a uniformly superior customer experience drives our initiatives to expand service availability and to innovate on capabilities," said Anthony Christie, Global Crossing's chief marketing officer and managing director, GCUK. "By extending the availability of our VoIP services to more locations around the world, we're giving customers even more ways to benefit from the security, reliability and network coverage of Global Crossing's high-quality IP network, and from the seamless support of a single, global account team."

Global Crossing VoIP Local Service is an inbound local service that provides nationwide Direct Inward Dialing/Direct Dial Inward (DID/DDI) functionality through a single IP interconnection. The service lets customers originate traffic on the public switched telephone network in different countries using geographic and non-geographic numbers. The traffic is then converted to VoIP on Global Crossing's network for delivery to the customer's IP network. VoIP Local Service eliminates traditional time division multiplexing (TDM), private line and foreign exchange service fees by providing a single IP connection alternative to serve multiple markets.

To this service, Global Crossing now has added an automated business-to- business Local Number Portability (LNP) interface. LNP lets telephone subscribers retain their phone numbers when they change local or wireless carriers, just as they do with long distance carriers. This leading edge, e-bonded enhancement gives Global Crossing a competitive advantage with its service provider customers by eliminating manual processes, resulting in time and money savings as well as enhanced productivity.

"Number porting is our #1 customer service request, and fast, accurate, reliable port-ins are critical to our subscribers," said Mehdi Salour, vice president, service delivery & support at 8x8, Inc., one of the industry's leading VoIP and videophone communications service providers. "Global Crossing's automated LNP allows us to quickly port over our subscribers' previous numbers, thereby minimizing the amount of time the customer must pay the old vendor for the previous lines."

Global Crossing also has added Calling Name Delivery Service (CNAM), the ability to provide VoIP Local Service enterprise and carrier customers with calling party name, along with calling party number, on inbound calls. This is similar to caller ID in that the calling party's name is displayed along with the calling number. VoIP end users expect the same functionality as traditional telephony customers, so providing the calling party name over a VoIP service is essential.

"The key to being a successful provider in the VoIP market is to offer as wide a range as possible of different VoIP solutions, and providing these solutions globally is key to effectively meeting the needs of multinational enterprises," said Jan Dawson, vice president, U.S. Enterprise Practice at OVUM. "Providers that can combine these two attributes are at the leading edge of global players."

Global Crossing also announced it has deepened its coverage in the U.S. by adding another 83 rate centers within the existing CLEC footprint it serves. By providing these additional markets with Global Crossing VoIP Local Service, the company also can expand the availability of other features, such as VoIP Community Peering. That capability ensures that a call stays IP end-to-end, on the Global Crossing VoIP network, resulting in higher quality and reliability for a customer's voice services.

Global Crossing's global, fully meshed MPLS-based network ensures that VoIP calls are delivered with minimal latency, packet loss and jitter -- a consistent and predictable call quality not possible with voice services based on public Internet transport. Global Crossing's VoIP platform carried more than 30 billion minutes of use during 2006, positioning the company as a leader in global IP communications.

Global Crossing's ability to more seamlessly introduce service and network enhancements is supported by its network-wide deployment of Internet Protocol version 6 (IPv6). The company is the first -- and only -- provider to support IPv6 natively on a global scale. This capability will let Global Crossing support future security advancements in VoIP, advanced features that support IP convergence, fixed-mobile convergence, and multi-media collaboration and multi-casting applications. In Global Crossing's implementation, deployed across its network since 2001, IPv6 is interoperable with IPv4 down to the port level, which means it can support multiple classes of service to ensure the quality and security for VoIP and other real time applications.

Most importantly, IPv6 accommodates the exponential growth in Internet connectivity being driven by new users in rapidly-developing economies, such as China and India, where the adoption rate for VoIP is increasing at a significant rate.

Global Crossing offers a complete portfolio of VoIP services, including VoIP On-Net Plus, VoIP Toll-Free and VoIP Outbound Services. This portfolio enables customers to implement IP convergence, maximize savings on overall telephony costs and reduce total cost of ownership. Global Crossing is a leader in fully interoperable, secure VoIP services for enterprise and carrier customers and supports several access methods to connect to its VoIP service portfolio. These include Global Crossing's IP VPN service, Global Crossing Dedicated Internet Access and standard public Internet access.

Global Crossing (Nasdaq: GLBC) provides telecommunications solutions over the world's first integrated global IP-based network. Its core network connects more than 300 cities in 29 countries worldwide, and delivers services to more than 600 cities in 60 countries and 6 continents around the globe. The company's global sales and support model matches the network footprint and, like the network, delivers a consistent customer experience worldwide.

Global Crossing IP services are global in scale, linking the world's enterprises, governments and carriers with customers, employees and partners worldwide in a secure environment that is ideally suited for IP-based business applications, allowing e-commerce to thrive. The company offers a full range of data, voice and security products, to approximately 40 percent of the Fortune 500, as well as 700 carriers, mobile operators and ISPs. Its Professional Services and Managed Solutions provide VoIP, security and network consulting and management services to support its Global Crossing IP VPN service and Global Crossing VoIP services. Global Crossing was the first -- and remains the only -- global communications provider with IPv6 natively deployed in its network.

Please visit or for more information about Global Crossing.

Statements in this press release about expected future events and financial results are forward-looking and subject to risks and uncertainties that could cause the actual results to differ materially, including risks referenced from time to time in the company's filings with the Securities and Exchange Commission. Global Crossing undertakes no duty to update information contained in this press release or in other public disclosures at any time.


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