SUNNYVALE, Calif.--(BUSINESS WIRE)--
8x8, Inc. (NASDAQ: EGHT), provider of innovative cloud communications
and computing solutions, today announced that it has been awarded a new
patent related to its contact/call center technologies. On August 14,
2012, the U.S. Patent and Trademark Office issued United States Patent
number 8,243,913, entitled "Limiting Contact in a Networked Contact
Center Environment."
The patent relates to, among other things, limiting contact to a
networked contact center that is a host to multiple tenants. In an
example embodiment, when a communication is received by a networked
contact center, a contact rate value may be examined in order to
determine whether to allow the communication to reach contact center
resources. The contact rate value may represent an allowable quantity of
contact within a time interval. For some example embodiments, a
determination of whether the network contact center is to accept or
reject the communication is made based on the contact rate value.
Since its establishment in 1987, 8x8 has been awarded eighty-two (82)
United States patents covering a variety of voice and video
communications, signaling, processing and storage technologies.
About 8x8, Inc.
8x8, Inc. (NASDAQ: EGHT) is a leading provider of cloud communications
and computing solutions. With a portfolio of SaaS and IaaS solutions
encompassing hosted communications services, contact center, unified
communications, video web conferencing, managed dedicated hosting,
virtual private servers and more, 8x8 is uniquely positioned as a
business' one-stop shop for everything cloud. 8x8 has been delivering
cloud services since 2002 and has garnered a reputation for
technological excellence and outstanding reliability, backed by a
commitment to exceptional customer support. 8x8 customers include small
to medium sized businesses, distributed enterprise organizations and
government agencies. For additional information, visit www.8x8.com,
or connect with 8x8 on Facebook
and Twitter.
8x8
Joan Citelli, 408-654-0970
jcitelli@8x8.com
Source: 8x8
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