Two New 8x8 Virtual Office Services Provide SMBs Additional Ways to
Maximize Employee Productivity
SUNNYVALE, Calif.--(BUSINESS WIRE)--
Unified communications (UC), video calling and cloud-based PBXs all
boost productivity and responsiveness, but only when they're convenient
and intuitive enough for all users. That's why 8x8,
Inc. (NASDAQ: EGHT) today announced Virtual Receptionist and Group
Intercom Multicast Paging, two new Virtual Office cloud PBX services
that make internal and external communication with business partners and
customers more efficient and productive.
Virtual
Receptionist, available now as an 8x8 Virtual Office add-on service,
takes advantage of the intuitive smartphone-like interface and advanced,
fourth generation firmware of the new Polycom
VVX 500 IP phone to add powerful call handling and work group
monitoring capabilities to the Virtual Office business phone service.
With Virtual Receptionist, 8x8 Virtual Office customers can:
-
Process up to six concurrent, incoming live calls, all without the
expense and desk clutter of accessory sidecar devices.
-
Observe the presence status of up to six team member extensions,
including those using any other Polycom, Aastra or Cisco desk phone,
using busy line field (BLF) keys with speed dial, and instant transfer
functions to maximize responsiveness between colleagues.
-
Enable immediate collaboration with customers, suppliers and business
partners by using speed dial keys.
The Group
Intercom Multicast Paging service enables 8x8 Virtual Office users
to make real-time announcements to a department, team or work area using
the intercom feature on the Polycom VVX 500 phone, subsequently
eliminating the need for an expensive multi-zone loudspeaker paging
system.
With Group Intercom Multicast Paging, 8x8 Virtual Office customers can:
-
Intercom to specific paging groups or broadcast a page to all
other Polycom VVX 500 sets on the Virtual Office PBX by choosing the
emergency or priority group.
-
Create and manage up to 23 customer defined paging groups using the
8x8 Account Manager Portal.
-
Manage permissions for who can broadcast pages and who can only
receive them.
Another enhancement, the updated 8x8 Account Manager Web Portal, now
provides administrators with efficient, centralized control options over
Virtual Receptionist, Group Intercom Multicast Paging and other 8x8 PBX
features.
In the future, 8x8 plans to extend Virtual Receptionist and Group
Intercom Multicast Paging to all other 8x8-supported Polycom deskphones
by porting the fourth generation Polycom firmware to those models. This
roadmap will let 8x8 customers with legacy Polycom deskphones take
advantage of these new offerings, preserving their investment in those
devices.
"8x8 developed Virtual Receptionist and Group Intercom Multicast Paging
because they were two of our customers' most requested features," said
8x8 Chairman and CEO Bryan Martin. "We were able to quickly accommodate
these requests due to the innovation and agility enabled by our own
internally-developed technology platform. The Polycom VVX 500 deskphone
complements this innovation by providing our customers a highly
intuitive way to access these new features and the rest of our Virtual
Office suite via a touchscreen interface."
The 8x8 Virtual Receptionist and Group Intercom Multicast Paging
services are both available today. For more information on these
services, please contact an 8x8 sales representative at 1-866-TRY-VOIP
(1-866-879-8647).
About 8x8, Inc.
Named #1 provider of hosted IP telephony and unified communications by
market research firm Frost & Sullivan, 8x8,
Inc. (NASDAQ: EGHT) offers a portfolio of SaaS and IaaS solutions
encompassing hosted communications services, contact center, unified
communications, video Web conferencing, managed dedicated hosting,
virtual private servers and more. 8x8 has been delivering cloud services
since 2002 and has garnered a reputation for technological excellence
and outstanding reliability, backed by a commitment to exceptional
customer support. 8x8 customers include small to medium-sized
businesses, distributed enterprise organizations and government
agencies. For additional information, visit www.8x8.com,
or connect with 8x8 on Facebook
and Twitter.
Media Contacts:
Joan Citelli, 8x8, Inc.
1+ 408-654-0970
jcitelli@8x8.com
or
Irena
Boostani
Comunicano, for 8x8, Inc.
1+ 858-414-1136
iboostani@comunicano.com
Source: 8x8
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