SAN JOSE, Calif.--(BUSINESS WIRE)--
8x8, Inc. (NASDAQ:EGHT), a leading provider of cloud-based unified
communications and contact center solutions, today announced it is
offering an unprecedented Service Level Agreement (SLA) to qualified
enterprise customers that guarantees the industry's highest levels of
service availability and voice quality for calls transmitted over the
public Internet.
While typical VoIP SLAs are limited to the service provider's network
and not the underlying connection, 8x8's "Performance Assured" SLA is
the first of its kind to guarantee end-to-end VoIP service uptime,
reliability and call quality over any underlying broadband network the
customer chooses, be it the public Internet, an MPLS (Multiprotocol
Label Switching) network or a dual MPLS/public Internet connection.
"The ability to deliver and guarantee enterprise grade service
availability and voice quality normally reserved for private connections
reinforces 8x8's position as a market leader," said Diane Myers,
principal analyst, Infonetics Research, part of IHS Inc.
"This assurance that 8x8's hosted PBX and unified communications
solution meets the quality and reliability requirements of customers,
while at the same time delivering valuable benefits, will go a long way
in supporting 8x8's push into the midmarket and enterprise segment."
8x8's "Performance Assured" SLA provides guarantees of more than 99.99%
uptime in addition to a Mean Opinion Score (MOS) of greater than or
equal to 3.0 for at least 98% of all calls carried over the network,
including those using compressed codecs such as G.729a which typically
exhibit less than toll quality MOS scores even under perfect network
conditions.
"8x8 has invested significant engineering and operations resources to
perfect the delivery of VoIP over the public Internet," said Mehdi
Salour, Senior Vice President of Network Operations and Support at 8x8.
"The technologies we have invented and the relentless effort we have
made to measure availability and service quality for every call have
given us the data we need to provide our customers with this new service
level agreement."
The ability to offer these unprecedented service level guarantees over
the public Internet is an outcome of many years of internal service and
feature utilization analysis which 8x8 has been conducting to help
identify problems with customer networks and provide proactive customer
service. 8x8 customers who utilize 8x8's recently announced Virtual
Office Analytics "Service Quality" solution now have the ability to view
individual call and consolidated MOS score detail themselves in real
time to enable administrators to manage and isolate any network issues
that may be impacting call quality.
About 8x8, Inc.
8x8, Inc. (NASDAQ:EGHT) is the trusted provider of secure and reliable
cloud-based unified communications and virtual contact center solutions
to more than 40,000 businesses operating in over 40 countries across six
continents. 8x8's out-of-the-box cloud solutions replace traditional
on-premises PBX hardware and software-based systems with a flexible and
scalable Software as a Service (SaaS) alternative, encompassing cloud
business phone service, contact center solutions, and conferencing. For
additional information, visit www.8x8.com,
or www.8x8.com/UK or connect
with 8x8 on Google+, Facebook, LinkedIn and Twitter.
8x8, Inc.
Tim Polakowski, 408-883-8434
tim.polakowski@8x8.com
Source: 8x8
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