Patents Relate to Emergency Call Services, Networked Contact
Centers, Loss-Resistant Network Connections and Computing Server Security
SAN JOSE, Calif.--(BUSINESS WIRE)--
8x8, Inc. (NASDAQ:EGHT), the leading
provider of global Enterprise Communications as a Service (ECaaS), today
announced that it has been awarded four new patents related to its
communications technologies that help customers seamlessly connect,
communicate, and collaborate globally.
The four 8x8 patents issued by the U.S. Patent and Trademark Office
(USPTO) are:
-
United States Patent number 9,247,389
entitled "Systems, Methods, Devices and Arrangements for Emergency
Call Services" was awarded on January 26, 2016. It is a continuation
of U.S. patent number 8,879,540
which was awarded to the company on November 4, 2014.
-
United States Patent number 9,294,625
entitled "Limiting Contact in a Networked Contact Center Environment"
was awarded on March 22, 2016 and is a continuation of patent number 8,855,291
which discusses, among other things, limiting contact to a networked
contact center that is a host to multiple tenants.
-
United States Patent number 9,294,433
entitled "Multiple-Master DNS System" was awarded on March 22, 2016.
-
United States Patent number 9,300,679
entitled "System and Method for Monitoring Computing Servers for
Possible Unauthorized Access" was awarded on March 29, 2016.
The patent related to emergency call services helps operators locate a
caller, even if they're using an IP communications device. In the past,
tracking the location of a caller could only be done quickly and
accurately through landline and some cellular connections, but with 70
percent of emergency calls now being made from alternative endpoint
devices, 8x8 continues to drive new innovation in this important area.
The technology in patent number 9,294,625 helps contact centers
automatically accept or reject communications based on contact rate
value, meaning less hold time for customers to reach a representative.
The third patent (#9,294,433) provides a system and methodology for a
Domain Name System (DNS) that is resistant to losses of network
connections, removing the need to have multiple master servers in case
of a connection failure.
Finally, U.S. patent #9,300,679 details a new technology to monitor data
transactions of computing servers by determining a threat level based on
the characteristics of the data transactions and the conditions of a
security policy.
Since its establishment, 8x8 has been awarded 118 United States patents
covering a variety of voice and video communications, signaling,
processing and storage technologies.
About 8x8, Inc.
8x8, Inc. (NASDAQ:EGHT) is the trusted provider of secure and reliable
enterprise cloud communications solutions to more than 40,000 businesses
operating in over 100 countries across six continents. 8x8's
out-of-the-box cloud solutions replace traditional on-premises PBX
hardware and software-based systems with a flexible and scalable
Software as a Service (SaaS) alternative, encompassing cloud business
phone service, contact center solutions, and conferencing. For
additional information, visit www.8x8.com,
www.8x8.com/UK or connect with 8x8
on LinkedIn, Twitter,
Google+ and Facebook.
View source version on businesswire.com: http://www.businesswire.com/news/home/20160331005345/en/
for 8x8
Neha Mirchandani, 669-256-5095
neha.mirchandani@8x8.com
or
Sharon
Barclay, 617-571-1233
sharon@speakeasystrategies.com
Source: 8x8
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