Announces New Global Data Centers, Localization Capabilities, and
Customer Support Centers
SAN JOSE, Calif.--(BUSINESS WIRE)--
8x8, Inc. (Nasdaq:EGHT), the leading
provider of global Enterprise Communications as a Service (ECaaS), today
announced that the company is expanding its international footprint with
new investments in Europe, Asia Pacific, and Latin America (LATAM) to
support growing demand from global and distributed mid-market and
enterprise customers. This will include the addition of three new data
centers in Singapore, The Netherlands and Brazil; full localization
capabilities (end user application and portal localization) for an
additional six languages - French (two dialects), German, Dutch,
Spanish, Italian and Portuguese; and new support centers in the
Philippines and Romania delivering 24 x 7 follow-the-sun support.
With this expansion, 8x8 will have a total of 12
data centers in eight regions of the world and will be one of the
first global cloud communications providers with a presence in LATAM.
From a localization perspective, 8x8 will support a total of 13
languages in addition to English, for its desktop interactive voice
response (IVR) services by the end of this calendar year, including
Japanese. The company is also supplementing its global customer success
network in the United States and United Kingdom with its new support
centers in the Philippines and Romania, bringing the total number of
centers to seven. In addition 8x8 continues to make key investments in
technology, quality of service, security, and reliability to support
customers.
"Our mid-market and enterprise customers demand the highest levels of
quality of service with minimal latency across the globe," said Bryan
Martin, Chairman and CTO, 8x8. "These new investments we're making will
enhance our international footprint and better enable us to support the
global and regional efforts of our customers, giving them the proximity
to their data, local language capabilities, and follow-the-sun support."
Global Reach Network®
The three new data centers announced today - Singapore, Amsterdam and
Rio de Janeiro (targeted availability fall 2016) - build on 8x8's
existing global reach in the US, UK, Hong Kong, Australia, and Canada.
With customers operating in 114 countries, 8x8 currently has 27
international carriers, emergency calling services in 21 countries,
local phone numbers in 83 countries, international toll free numbers in
122 countries and two global and 15 regional end-point distributors. 8x8
delivers an annual core call flow processing uptime of 99.997%. The
company is the first cloud communications provider to offer an
end-to-end SLA for both uptime and quality of voice over the public
internet, guaranteeing a voice-quality mean opinion score (MOS) of 3.5
or above.
8x8 has also invested heavily in security
and compliance globally. In the US this includes FISMA (Federal
Information Security Management Act) and HIPAA (Health Insurance
Portability and Accountability Act); and in the UK, ATO (Authority to
Operate), which is amongst the country's highest levels of security and
compliance certifications. Other certifications include ISO/IEC
27001:2013, ISO/IEC 9001:2015 and Cyber Essentials plus, PCI-DSS and the
FCC's Customer Proprietary Network Information standard (CPNI). 8x8 will
also be EU/EEA Privacy Shield compliant when this becomes effective on
August 1, 2016.
Localization
In addition to full localization capabilities for the six new languages
announced today - French (European and Canadian dialect currently
available); German, Dutch and Spanish (targeted for fall 2016); and
Italian and Portuguese (targeted for winter 2016) - 8x8 currently
supports English (US, UK and AUS versions). The company also offers
localized desktop IVR services in 7 languages in addition to English
today, with another 6 planned for this calendar year.
Customer and Technical Support
Go live dates for the two new support centers announced today are as
follows: Manila, Philippines (targeted for fall 2016) and Cluj, Romania
(targeted for winter 2016). 8x8 takes a lifecycle approach to customer
success and is involved with customers all the way from onboarding to
deployment to training and support, and even beyond, helping customers
drive greater user adoption of 8x8 technologies for increased
productivity and maximum ROI. Customers can also access 8x8 services
directly from the company website and receive multi-channel technical
support (phone, chat, web and email).
To learn more about globalization, read the 8x8 blog: The
March to True Globalization.
About 8x8, Inc.
8x8, Inc. (NASDAQ:EGHT) is the trusted provider of secure and reliable
enterprise cloud communications solutions to more than 45,000 businesses
operating in over 100 countries across six continents. 8x8's
out-of-the-box cloud solutions replace traditional on-premises PBX
hardware and software-based systems with a flexible and scalable
Software as a Service (SaaS) alternative, encompassing cloud business
phone service, contact center solutions, and conferencing. For
additional information, visit www.8x8.com,
www.8x8.com/UK or connect with 8x8
on LinkedIn, Twitter,
Google+ and Facebook.
View source version on businesswire.com: http://www.businesswire.com/news/home/20160719005563/en/
for 8x8, Inc.
Neha Mirchandani, 669-256-5095
neha.mirchandani@8x8.com
or
Sharon
Barclay, 617-571-1233
sharon@speakeasystrategies.com
Source: 8x8
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