Transitions from Legacy System to 8x8 Virtual Office for Reliable
Enterprise Voice, Mobile Capabilities, and Speed and Scale of Deployment
SAN JOSE, Calif.--(BUSINESS WIRE)--
8x8, Inc. (Nasdaq: EGHT), the leading
provider of global Enterprise Communications as a Service (ECaaS), today
announced that it has been selected by Movement
Mortgage, an innovative mortgage loan company, to replace its legacy
communications system with 4,500 seats of 8x8's Virtual
Office (VO) solution. Movement Mortgage, after an extensive
multi-vendor review, chose 8x8 for its enterprise-grade cloud solution,
industry-leading call quality and reliability, single number reach, and
mobile capabilities.
Founded in 2008, Movement Mortgage was named by Inc. Magazine as the
fastest-growing mortgage bank in the country, increasing its workforce
from four to over 3,500 today. As the company experienced rapid
expansion it outgrew its legacy telephony system and transitioned to a
self-hosted hybrid environment with multiple hosting providers and
carriers. With four operation centers and over 400 branches across the
United States, the hybrid system had latency issues, poor call quality
and dropped calls, impacting customer service and the company's overall
ability to scale. In addition, this hindered the internal IT team's
productivity - 20 percent of IT's time was spent handling phone-related
issues.
"We are averaging about 200 new employees per month, and with a number
of inter-branch transfers we need to get people up and running with
seamless desktop and mobile communications immediately. Our legacy
system made it difficult to efficiently handle personnel changes and
affected our productivity," said Casey Crawford, CEO of Movement
Mortgage. "When we looked into revamping our communications
infrastructure, it was imperative for us to find a partner that had
experience supporting businesses of our size and scale, with distributed
and mobile workforce requirements. 8x8 fit the bill perfectly."
Movement Mortgage consulted the Gartner
Magic Quadrant and after an extensive competitive review, decided to
replace its hosted communications system with 8x8's VO solution. Now,
with VO, the company's operation centers and branches, which previously
functioned as separate units, are interconnected on one cloud
communications platform, with a single provider and one bill for all of
its communication needs.
"We are thrilled to support Movement Mortgage in its rapid growth
phase," said Vik Verma, CEO, 8x8. "With requirements for seamless and
continuous communications between real estate agents, loan officers in
the field and home buyers, we enable Movement Mortgage to focus on its
core business and entrust its critical day-to-day communications to us."
Additional VO features that were notable selling points for Movement
Mortgage, include:
-
Single number reach: enables employees to use one phone number
across devices - phone, desktop and mobile
-
Desktop and mobile apps: deliver a continuous communications
experience that follows employees everywhere—from desk phone to laptop
to smartphone or tablet
-
Corporate phone directory: saves the IT team valuable time and
makes inter-office communications easy
-
Plug-and-Play portability: simplifies onboarding new employees
and supports current employees out in the field
Enterprise Communications as a Service
8x8's innovative ECaaS solution brings all real time communications and
contact center services together into one integrated cloud platform,
delivering continuous communications experiences from desktop to mobile.
These solutions enable companies of all sizes to solve critical business
needs and modernize their infrastructure with world-class business
communications, contact center solutions, conferencing, collaboration
and advanced analytics.
About 8x8, Inc.
8x8, Inc. (NASDAQ:EGHT) is the trusted provider of secure and reliable
enterprise cloud communications solutions to more than 40,000 businesses
operating in over 100 countries across six continents. 8x8's
out-of-the-box cloud solutions replace traditional on-premises PBX
hardware and software-based systems with a flexible and scalable
Software as a Service (SaaS) alternative, encompassing cloud business
phone service, contact center solutions, and conferencing. For
additional information, visit www.8x8.com,
www.8x8.com/UK or connect with 8x8
on LinkedIn, Twitter,
Google+ and Facebook.
About Movement Mortgage
Movement Mortgage exists to love and value people by leading a Movement
of Change in its industry, corporate culture and communities. Founded in
2008, Movement is committed to financing one out of every 10 U.S.
homebuyers by the year 2025. Movement is known for its customer
service-centric business model and innovative loan process, which begins
with upfront, six-hour underwriting and aims to finish the loan process
in seven business days. In 2015, Movement originated more than $7.8
billion in residential mortgages and expects to exceed $14 billion in
loan originations in 2016. The company employs more than 3,500 people
and has more than 400 branches across the U.S. The nonprofit Movement
Foundation has reinvested more than $16.5 million in communities to
date. For more information, visit www.movement.com.
View source version on businesswire.com: http://www.businesswire.com/news/home/20160516005153/en/
8x8
Neha Mirchandani, 669-256-5095
neha.mirchandani@8x8.com
or
Sharon
Barclay, 617-571-1233
sharon@speakeasystrategies.com
Source: 8x8
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