Solution enhances customer experiences for informal and
non-traditional contact centers
SAN JOSE, Calif.--(BUSINESS WIRE)--
8x8, Inc. (NASDAQ:EGHT), the world's
first Communications Cloud, today announced 8x8 ContactNow™, an
intelligent, scalable and easy-to-use cloud contact center solution for
teams. ContactNow expands upon the company's cloud contact center
portfolio to include a solution for teams, such as sales, marketing,
human resources, recruiting and help desks that regularly interact with
internal and external customers. The new solution offers companies
complete flexibility with pay-as-you-go as well as monthly pricing
models. 8x8 ContactNow enables teams to be more efficient and productive
by providing advanced contact center capabilities for improved customer
engagement, all at an affordable cost.
"8x8 ContactNow is a rich and easy to use solution for teams where such
functionality was not previously cost effective. In fact, the disruptive
pay-as-you-go cost model should be ‘prove-as-you-go' as it proves its
value before the customer gets to the next tier," said Nancy Jamison,
Principal Analyst in Digital Transformation at Frost & Sullivan.
"At Solve-It Companies we design, manufacture and distribute quality
products that meet the specific needs of our customers. Many employees
across our company are responsible for providing the best customer
experience and supporting sales efforts," said Alfredo J. Rayos,
Operations Administrator, Solve-It Companies, LLC. "8x8 ContactNow is
easy to set up and powerfully transforms the way we handle both inbound
and outbound customer interactions. Calls are now intelligently routed
to the correct teams with rich reporting and analytics, which allows
employees to deliver a higher level of service and increase orders."
8x8 ContactNow Capabilities
8x8 ContactNow enables companies to get a contact center up and running
in minutes. It offers a flexible pay-as-you-go model along with monthly
recurring plans, and is easily scalable and customizable through
self-service configuration. This allows companies to scale up or down by
adding agents on the fly and expanding their business based on customer
demand.
Additional features of 8x8 ContactNow include:
-
A no-compromises inbound calling solution for smaller contact centers.
-
Powerful outbound campaign management that improves call completion
KPIs.
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Predictive outbound dialing, which increases productivity by replacing
manual dialing.
-
Quick and powerful customer engagement tools that dynamically route
customer calls with an easy to use "drag & drop" visual IVR tool.
-
A web based user interface with instant configuration and easy
administration.
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Call monitoring and recording that improves agent quality and
performance, while also enhancing employee productivity.
-
Robust run-time reporting to improve agent performance and gain
critical employee and business insights.
-
An iPad monitoring app that allows managers to access real-time
information while in the office or away on business.
"Customer satisfaction is core to every successful business, and this
requires some form of contact center capability. The challenge, however,
is that companies with informal and non-traditional contact centers have
been underserved and ill equipped to fulfill this promise," said Darren
Hakeman, senior vice president of product & strategy at 8x8. "8x8
ContactNow delivers the power of contact center solutions with the
simplicity, ease of use and affordability that modern teams expect.
ContactNow is designed for teams with growing needs to better serve both
internal and external customers, helping them improve the overall
customer experience while also enhancing productivity."
8x8 ContactNow will be available in April 2017 in three editions with
pay-as-you-go as well as monthly recurring pricing plans. Pricing for
the Standard pay-as-you-go edition starts at no cost with 4₵ per minute,
while the Pro and Ultimate editions have a monthly recurring per agent
charge of $50 and $75 and include 2,000 to 5,000 bundled minutes
respectively per agent each month, with additional time costing as low
as 2₵ per minute.
To learn more about the benefits of 8x8 ContactNow as well as the 8x8
Communications Cloud, visit the 8x8 Booth #1819 at Enterprise Connect in
Orlando, Florida, at the Gaylord Palms Resort & Conference Center, March
27-30, 2017.
8x8 Contact Center Portfolio
The 8x8 suite of award-winning, omni-channel cloud contact center
solutions, including 8x8
Virtual Contact Center™ and 8x8 ContactNow, gives organizations the
ease of use, flexibility, and scalability required to better serve
customers in a new and more efficient way. 8x8 provides companies of all
sizes with a complete range of contact center capabilities, including
analytics, quality management, workforce management, outbound dialing
integrated with advanced unified communications and collaboration
services to increase agent productivity while enhancing the overall
customer experience.
About 8x8, Inc.
8x8, Inc. (NASDAQ:EGHT) is the world's first Communications Cloud. 8x8
easily and seamlessly connects employees, customers and applications to
improve business performance for organizations anywhere in the world.
For additional information, visit www.8x8.com,
or connect with 8x8 on LinkedIn,
Twitter, Google+
and Facebook.
View source version on businesswire.com: http://www.businesswire.com/news/home/20170322005443/en/
8x8, Inc.
John Sun, 408-692-7054
john.sun@8x8.com
or
InkHouse
for 8x8
Tracey Workman, 781-366-1789
8x8@inkhouse.com
Source: 8x8
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