New product and implementation packages improve customer buying
experience, better align features and value, and help accelerate
adoption of cloud contact centers
SAN JOSE, Calif.--(BUSINESS WIRE)--
8x8, Inc. (NASDAQ:EGHT), the world's
first Communications Cloud, today announced the general availability of
new 8x8 Virtual
Contact Center Editions and implementation
packages. The new solution and integration options are packaged and
priced to better align features and value delivery with the specific
requirements of companies adopting cloud for their contact center needs.
"Enterprises are turning to Contact Center as a Service for increased
agility, flexibility, scalability and productivity. They want solutions
that map to their specific requirements so they can speed up discovery,
procurement and implementation," said Matt McGinnis, vice president of
product marketing at 8x8. "We are very excited to announce the new
Virtual Contact Center Editions and implementation packages as they will
make it easier for businesses to select the solution that best meets
their needs and enhance the overall customer experience."
The Virtual Contact Center Editions offer four simple packages that are
designed with the features and capabilities necessary to meet the most
common and innovative customer requirements. Some customers may simply
require a voice-only contact center, while others need the full suite of
features, including omni-channel and quality management solutions,
offered by the 8x8 Virtual Contact Center. The new Editions allows
customers to pick and choose the package that works best for their
organization.
The four new Virtual Contact Center Editions are:
-
Digital - Web chat and email channels packaged and targeted for
digital customer service teams. Includes proactive chat and co-browse
capabilities.
-
Standard - A voice only offering that enables voice customer
engagement with effective routing, reporting, and standard
self-service.
-
Pro - A complete omni-channel solution, including enhanced
self-service for speech enabled menus and prompts.
-
Ultimate - Everything in the Pro Edition, plus quality
management and preview campaign dialer capabilities.
Along with the new Virtual Contact Center Editions, 8x8 is launching two
new implementation packages to help onboard customers faster and more
effectively. Since every contact center deployment is different, the new
implementation packages enable companies to choose an implementation
service that best meets their needs. Visit the website
to learn more.
8x8 Virtual Contact Center
8x8
Virtual Contact Center is an award-winning, omni-channel cloud
contact center solution that gives organizations the ease of use,
flexibility, and scalability required to better serve customers in a new
and more efficient way. 8x8 provides companies of all sizes with a
complete range of contact center capabilities, including analytics,
quality management, workforce management, and outbound dialing
integrated with advanced unified communications and collaboration
services to increase agent productivity while enhancing the overall
customer experience.
The 8x8 Virtual Contact Center Editions packages are available today in
the US and UK. To learn more about the benefits of 8x8 Virtual Contact
Center, visit the company website.
About 8x8, Inc.
8x8, Inc. (NASDAQ:EGHT) is the world's first
Communications Cloud. 8x8 easily and seamlessly connects employees,
customers and applications to improve business performance for
organizations anywhere in the world. For additional information, visit www.8x8.com,
or connect with 8x8 on LinkedIn,
Twitter, Google+
and Facebook.
View source version on businesswire.com: http://www.businesswire.com/news/home/20170314005410/en/
8x8, Inc.
John Sun, 408-692-7054
john.sun@8x8.com
or
InkHouse
for 8x8
Tracey Workman, 781-366-1789
8x8@inkhouse.com
Source: 8x8
News Provided by Acquire Media