Innovations Relate to Seamless Communications Across Global
Enterprises and User Experience for Networked Contact Centers
SAN JOSE, Calif.--(BUSINESS WIRE)--
8x8, Inc. (NASDAQ:EGHT), the leading
provider of global Enterprise Communications as a Service (ECaaS), today
announced that it has been awarded three new patents related to
technology innovations enabling seamless global enterprise
communications and enhanced contact center user experience.
The three 8x8 patents issued by the U.S. Patent and Trademark Office
(USPTO) are:
-
United States Patent number 9,473,452
titled, "NAT Traversal in VoIP Communication System," was awarded on
October 18, 2016.
-
United States Patent number 9,479,648
titled, "Intelligent Media Relay Selection," was awarded on October
25, 2016. It is a continuation of U.S. patent number 9,148,519 awarded
to the company on January 2, 2013.
-
United States Patent number 9,531,879
titled, "Networked Contact Center User Interface Approach," was
awarded on December 27, 2016 and is a continuation of patent number
8,972,885 awarded on August 29, 2008.
"We are committed to continually pushing the envelope on innovation and
providing our customers and partners with the best solutions to address
the rapidly-evolving needs of the enterprise communications market,"
said Bryan Martin, Chairman and CTO of 8x8. "With one of the industries'
leading patent portfolios, we strive to constantly enhance our unified
communications and contact center technologies to deliver world-class
communications experiences."
The patent related to network address translator (NAT) traversal in
Voice over Internet Protocol (VoIP) communication system (#9,473,452)
covers an innovation that enables a call control server to use an
algorithm to select from proxy servers to route a VoIP session between
endpoint devices.
The second patent (#9,479,648) provides a system for a call control
agent to intelligently select the appropriate media relay servers that
are located at geographically disparate locations relative to each other
and then route and maintain the VoIP call through the media relay server.
The technology in U.S. patent #9,531,879 details how communications
systems involving networked contact center interfaces present data in a
selectable, user-friendly format.
Since its inception, 8x8 has been awarded 128 United States patents
covering a variety of voice and video communications, signaling,
processing and storage technologies.
Enterprise
Communications as a Service
8x8's innovative ECaaS solution brings all real-time communications and
contact center services together into one integrated cloud platform,
delivering continuous communications experiences from desktop to mobile.
These solutions enable companies of all sizes to solve critical business
needs and modernize their infrastructure with world-class business
communications, contact center solutions, conferencing, collaboration
and advanced analytics.
About 8x8, Inc.
8x8, Inc. (NASDAQ:EGHT) is the trusted provider of secure and reliable
enterprise cloud communications solutions to more than 47,000 businesses
operating in over 100 countries across six continents. 8x8's
out-of-the-box cloud solutions replace traditional on-premises PBX
hardware and software-based systems with a flexible and scalable
Software as a Service (SaaS) alternative, encompassing cloud business
phone service, contact center solutions, and conferencing. For
additional information, visit www.8x8.com,
www.8x8.com/UK or
connect with 8x8 on LinkedIn,
Twitter, Google+
and Facebook.
View source version on businesswire.com: http://www.businesswire.com/news/home/20170123005306/en/
Media
8x8, Inc.
John Sun, 408-692-7054
john.sun@8x8.com
or
Tracey
Workman, 781-366-1789
8x8@inkhouse.com
Source: 8x8
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