New third-party integration framework, enhanced speech analytics and
real-time dashboards enable organizations of all sizes to improve their
communications experience
SAN JOSE, Calif.--(BUSINESS WIRE)--
8x8, Inc. (NYSE:EGHT), a leading cloud
provider of voice, video, collaboration and contact center solutions for
over one million users worldwide, today introduced a series of new
capabilities to 8x8 X Series,
8x8’s award-winning, one cloud-based technology platform for business
communications and contact center. The new capabilities for 8x8 X Series
include advanced speech analytics, an enhanced integration framework,
and real-time dashboards which help businesses of all sizes to
accelerate growth by improving communication experiences between
employees and customers.
“We launched 8x8 X Series in 2018 and it remains the industry’s only
cloud communications platform to offer voice, video, chat and contact
center through one application. Multi-vendor solutions can’t match the
ease of our one platform, and our customers confirm that X Series helps
improve employee productivity across the organization while enabling IT
to be more efficient via a single admin portal,” said Dejan Deklich,
Executive Vice President and Chief Product Officer at 8x8. “Today’s
announcement reflects our commitment to continue to deliver a superior
communications solution.”
8x8 X Series helps companies
transform their customer and employee experience with one system of
engagement across voice, video, collaboration and contact center, and
one system of intelligence on one cloud-based technology platform.
Success in business depends on the speed of responsiveness and
execution, and with 8x8 X Series, businesses communicate faster and
smarter to meet these demands for speed.
Key new capabilities and enhancements for 8x8 X Series include:
-
Powering business ecosystems with communications: The 8x8
Integration Framework is built on microservices and industry-standard
APIs, making it easier and faster to embed communications into CRM,
ERP, helpdesk and productivity applications. The latest integrations
include Microsoft
Dynamics 365, Bullhorn
and Slack.
Businesses are now able to accelerate responsiveness, enable
company-wide engagement and provide data-driven insights which empower
employees to deliver better customer experiences.
-
Speech analytics for contact centers: The enhanced 8x8
Speech Analytics, powered by microservices and running on public
cloud infrastructure, gathers information from recordings of customer
interactions, enabling companies to use data to optimize customer
experiences. Businesses gain instantaneous insights through predefined
categories, topics and hundreds of predefined words and phrases,
eliminating expensive professional service costs associated with
competitive solutions and providing immediate time-to-value.
-
Real-time dashboards for contact centers: Contact center
managers can now quickly and easily create their own customized
real-time dashboards, share them with other users, and display as
wallboards to provide visibility on important contact center metrics.
8x8 has received significant recognition for delivering communications
solutions that help businesses across industries transform their
employee and customer experience. 8x8 recently won TechTarget’s
Network Innovation Award along with the Frost
& Sullivan’s 2018 North American Integrated CCaaS and UCaaS Competitive
Strategy Innovation and Leadership Award. 8x8 was also named a
Leader in the 2018 Gartner “Magic
Quadrant Report for Unified Communications as a Service, Worldwide.”¹
This marks the seventh consecutive year that 8x8 has been recognized as
a Leader.
About 8x8, Inc.
8x8, Inc. (NYSE:EGHT) cloud solutions help businesses transform their
customer and employee experience. With one system of engagement for
voice, video, collaboration and contact center and one system of
intelligence on one technology platform, businesses can now communicate
faster and smarter to exceed the speed of customer expectations. For
additional information, visit www.8x8.com,
or follow 8x8 on LinkedIn,
Twitter, and Facebook.
[1] Gartner "Magic Quadrant for Unified Communications as a Service,
Worldwide" by Daniel O'Connell, Megan Fernandez, Rafael Benitez, Bjarne
Munch, Christopher Trueman, Mihai Nguyen, October 10, 2018.
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8x8, Inc.
Media:
John Sun, 408-692-7054
john.sun@8x8.com
Investor Relations:
Victoria Hyde-Dunn, 1-669-333-5200
victoria.hyde-dunn@8x8.com
Source: 8x8, Inc.