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Care from Home: New Guide Enables Healthcare Providers to Safely and Securely Consult with Patients Using Telemedicine and 8x8

Apr 06, 2020

Video-based Consultations Free-up Time, Increase Safety and Reduce Demand on Scarce Personal Protective Equipment Supplies

CAMPBELL, Calif.--(BUSINESS WIRE)-- 8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform, today announced the release of a new guide that health care providers around the world can use to safely and securely connect and consult remotely with patients using the 8x8 cloud communications, video collaboration and contact center solution. The guide, Telemedicine and mobile capabilities for care providers, provides details and resources enabling care providers to reach more patients and continue to deliver personalized care by using capabilities to connect and consult from anywhere on any device.

“We are taking all the necessary precautions during the current pandemic as the safety of our patients and staff is our top priority,” said Scott Korogodsky, Chief Administrative Officer at Retreat Behavioral Health, a provider of mental health and substance abuse services. “Our on-site clinical and medical staff are leaders in their fields, committed to working tirelessly on behalf of our patients. By working with 8x8, we video-enabled our staff so they could work from home without impacting the personalized and comprehensive care that is tailored to each patient’s unique needs.”

The Federal Communications Commission and Coronavirus Aid, Relief, and Economic Security (CARES) Act are putting policies in place designed to quickly empower care providers to safely reach more patients. The 8x8 guide is designed to support their efforts by making it easy for health care providers to quickly start delivering secure, interactive patient consultations by:

  • Adding a telemedicine option to their practice - at no cost - to reach patients anywhere.
  • Providing mobile capabilities that present the practice caller ID, even from personal mobile devices.
  • Enable staff and contact center agents to work from home, keeping their practice available and resilient through disruptions.

“Care providers are on the front lines delivering much required services for patients in need of care during this current crisis,” said Vik Verma, Chief Executive Officer at 8x8, Inc. “To do our part, we are enabling providers to quickly and easily add telehealth capabilities to their practice. Our HIPAA-compliant communications, video collaboration and contact center solution allows both staff and patients to stay safe and secure through remote consultations.”

Read Telemedicine and mobile capabilities for care providers, and watch the video Communications Solutions for Health Care to learn how care providers can safely and securely connect and consult remotely with patients.

8.2 Million Video Meetings Monthly Active Users Worldwide; 2.7 Million Increase in a Week

8x8 X Series meets the needs of businesses with a mobile and remote workforce by providing a highly reliable and resilient solution across desktop and mobile devices for voice, video conferencing, chat, contact center, APIs and advanced analytics. This allows companies to rapidly unify a distributed workforce and enable flexible workstyles. 8x8 X Series includes 8x8 Video Meetings, which is also available as a free, unlimited standalone version at, and provides international dial-in numbers in more than 55 countries. 8x8 Video Meetings is optimized for use with the WebRTC standard which enables attendees to instantly join meetings without any downloads or plugins. 8x8 Video Meetings is also part of 8x8 Express, a solution for small organizations and teams that require a complete, preconfigured business phone system with a dedicated business number, video meetings and messaging in a single desktop and mobile application.

8x8 has experienced a significant increase in usage across its video meetings solutions with monthly active users growing globally to now more than 8.2 million. For the latest 8x8 Video Meetings usage statistics, user stories and social posts updated daily, visit

About 8x8, Inc.

8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact center, and enterprise-class API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business. For additional information, visit, or follow 8x8 on LinkedIn, Twitter and Facebook.

8x8® and 8x8 X Series™ are trademarks of 8x8, Inc.

John Sun, 1-408-692-7054

Investor Relations:
Victoria Hyde-Dunn, 1-669-333-5200

Source: 8x8, Inc.

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