Mission and Vision
At 8x8, our purpose is to connect people and organizations through seamless communication, empowering them to unlock the potential of every interaction. We are on a mission to deliver the industry’s most integrated platform for Customer Experience – combining Contact Center, Unified Communications, and CPaaS APIs – empowering CX and IT leaders to become the heartbeat of their organizations, conquer complexity, drive sustainable growth, and create a lasting impact.
Our goal is not only to accelerate how businesses work, connect, and communicate, but to be thoughtful about the impact we have on our shareholders, our customers, our people and the planet. We conduct our business ethically and in a socially responsible manner. We obey the law, encourage universal human rights and protect the environment. We aim to create an environment that embraces creativity and a strong sense of community, and is financially rewarding for the people who believe in us.
Culture and Community
At 8x8, we stand united in our commitment to fostering a workplace where every voice is valued and every individual feels a sense of belonging. In keeping with our core value of respecting all, we honor the unique capabilities and characteristics each individual brings to their work and their team. We support a number of employee-led resource groups and regularly measure engagement to ensure continuous improvement in our workplace culture. Our Team8s (employees) are the heart of our business, and we celebrate and commend their contributions, collaboration, and commitment.
Our Operating Principles
- People matter
- Relentless focus on results
- Delight our customers
- Together we get better
- Do the right thing
- Don't let perfection get in the way of progress
8x8 Culture and Community Statement
Environment
8x8 empowers any organization to connect individuals and teams to collaborate faster and work smarter from any location on the planet.
Our cloud-native communications platform allows organizations to stay connected and serve customers while reducing or eliminating resource-intensive on-premises hardware. Our unified communications, contact center, and CPaaS API solutions are delivered through our cloud-native platform, enabling “work-from-anywhere” and hybrid work policies. This creates opportunities for organizations to eliminate resource-intensive on-premises hardware and reduce their facilities and carbon footprints. Our global network delivers high availability, security, and data privacy, giving businesses the flexibility and confidence to seamlessly adjust working arrangements if necessary as they respond to global events, natural disasters, and other potential disruptions.
Our commitment to the environment extends to our internal operations in countless ways. For example, we encourage employees to reduce waste and support recycling and composting wherever possible. We also partner with cloud providers who have committed to Net Zero targets, and we offer hardware recycling for our telephone handsets. Importantly, we have achieved ISO 14001 certification for our operations in the UK and France and initiated the certification process for our headquarters in the U.S.
Policy on Supply Chain
We are committed to conducting our business ethically, legally, and socially responsibly and expect our supply chain to conduct their business activities similarly. Safety and quality are key criteria when selecting our third-party service providers.
